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Email Support
Timely and professional email responses for order updates, complaints, and FAQs.
Inquiry Management
Efficient ticket management to ensure every customer feels heard and valued.
From Frustration to Flow
From Frustration to Flow
1. Slow response times.
Your customers deserve timely support, but slow responses can lead to frustration and lost trust. WarmWave Connections ensures quick, efficient handling of inquiries so your business never misses a beat.
2. Overwhelming customer inquiries.
Managing a flood of customer questions can drain your team’s resources. We streamline your support process, handling high volumes of inquiries with ease and precision, so you can focus on growing your business.
3. Maintaining a professional tone and demeanor in communications.
Striking the perfect balance between friendliness and professionalism is key to excellent customer service. Our trained agents represent your brand with care, ensuring every interaction builds trust and reinforces your values.
Packages
Packages
Starter Package
Starter Package
Hours: 40 hours/month
Features:
Inquiry management (responding to customer inquiries promptly).
Monthly customer insights (overview of customer inquiry trends, response times, and issue resolutions)
Best For: Solopreneurs and small teams just starting to outsource customer service.
Price: $500/month
Growth Package
Growth Package
Hours: 80 hours/month
Features:
Inquiry management.
Monthly customer insights.
Ticket escalation (escalating more complex customer issues to the appropriate teams or personnel).
Best For: Growing small businesses experiencing higher customer service demands.
Price: $1,000/month
Pro Package
Pro Package
Hours: 160 hours/month
Features:
Inquiry management.
Monthly customer insights
Ticket escalation.
Custom templates (tailored email templates for quicker and more personalized responses).
Best For: Established businesses requiring consistent, professional customer service support.
Price: $1,500/month
Contact us for tailored pricing based on your business needs.
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