Privacy Policy for Warm Wave Connections

1. Introduction

Warm Wave Connections ("we," "us," or "our") is committed to protecting the privacy of our clients and their customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in connection with our email customer service outsourcing business. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

A. Personal Information

• Client details such as name, email address, phone number, and business information.

• Customer information provided by clients for customer service purposes, including names, email addresses, and order details.

B. Technical Information

• IP addresses, browser types, operating systems, and other metadata collected through analytics tools.

C. Usage Data

• Information about how clients and customers interact with our services, including support ticket activity and feature usage.

3. How We Use the Information

We use the collected information to:

• Provide email customer service and ticket escalation services.

• Improve our services and operational efficiency.

• Ensure compliance with legal obligations.

• Communicate with clients regarding updates, support, and promotions.

4. Sharing of Information

We only share information under the following circumstances:

• Service Providers: With trusted third-party vendors to facilitate our services (e.g., email platforms and ticketing systems).

• Legal Obligations: To comply with legal requirements, court orders, or government requests.

• Business Transactions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity.

We never sell or rent personal information to third parties.

5. Data Security

We take appropriate security measures, including encryption, access control, and regular audits, to protect personal and business data from unauthorized access, loss, or misuse.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance the user experience and analyze website performance. Users can manage their cookie preferences through browser settings.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Clients may request data deletion by contacting us.

8. User Rights

Depending on applicable laws, users may have the right to:

• Access, correct, or delete their personal data.

• Withdraw consent for data processing.

• Lodge a complaint with a data protection authority.

Requests can be submitted to our contact email below.

9. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Clients will be notified of significant changes via email or through our website.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, contact us at:

• Email: warmwaveconnections@gmail.com